Fashion aspirations of the growing numbers of customers across the country’s tier-2 and tier-3 cities has prompted affordable fashion brand, Posh to target a store expansion plan that will take the brand to a
Kishore Biyani Eyes 40% In Amar Chitra Katha
October 12, 2010 By Leave a Comment
Kishore Biyani, the CEO of Future Group, has often said retail is like religion. His group, like any other retail group, is known to factor in religious and cultural issues when preparing sales campaigns
Superior Customer Service is the Key to Gain Retail Customer & Buying Consumer
January 27, 2010 By 4 Comments
Historically speaking, retailing is the means of getting the product from the manufacturer to the consumer. The only place for consumers to buy products they needed was in a retail store. The harsh reality is that if you view your store from this historical perspective you are probably doomed to fail. Modern consumers have many [...]
Tackling Abusive Customers: Customer Service Training : Personal Attacks In Retail Sales
October 2, 2009 By 9 Comments
Personal attacks which include profanity, abusive language and any other verbal or physical attack on you personally as a retail store staff should not be acceptable. View the short video below and learn how to deal with it. Personal verbal attacks in store or on telephone happen quite often in retail with an irate customer [...]
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