An explosive book, The Truth About Ikea, claims that far from offering British shoppers a bargain, at the height of its powers in the late 1990s Ikea betrayed its golden rule – that prices should be 10% lower than those of its rivals – and ruthlessly overcharged British shoppers to boost profits
How to Greet a Customer in a Retail Store
January 31, 2010 By 2 Comments
You: Hi, Sir / Ma’am welcome to “your store name”, is there something I can help you with today? This straight forward question is effective and to the point. I believe that asking a question about how you can help begins showing that you are placing their needs before your own, which is extremely important. [...]
Retail Customer Service – Cisco Solution With Radianta
November 26, 2009 By 2 Comments
Connecting your brand to your customers has never been more important – or challenging. Fortunately, it is also much easier to accomplish with an integrated approach to delivering retail initiatives and applications. A Connected Retail strategy allows you to use the strength of the network to connect your brands to today’s consumers. It can help [...]
Tackling Abusive Customers: Customer Service Training : Personal Attacks In Retail Sales
October 2, 2009 By 9 Comments
Personal attacks which include profanity, abusive language and any other verbal or physical attack on you personally as a retail store staff should not be acceptable. View the short video below and learn how to deal with it. Personal verbal attacks in store or on telephone happen quite often in retail with an irate customer [...]
Recent Comments