Tackling Abusive Customers: Customer Service Training : Personal Attacks In Retail Sales
Personal attacks which include profanity, abusive language and any other verbal or physical attack on you personally as a retail store staff should not be acceptable.
View the short video below and learn how to deal with it. Personal verbal attacks in store or on telephone happen quite often in retail with an irate customer not happy with the customer service resorting to verbal abuse or profanities.
Such behavior should not be accepted and the customer told politely that it is not acceptable.
Learn how to deal with personal attacks in customer service with expert retail sales management advice in this free online customer service video clip. Expert: Pamela Unruh
too helpful !!!
I’ve worked for management before who insisted that you take the verbal abuse and profanity. They felt that was “part of your job”, incidentally, in N.C., you can also be fired for refusing to take verbal abuse from a customer, with no possible recourse against your employer. The only things you don’t have to take are physical assault, and the threat of physical violence.
i’m going to star working at “nco” and this is helping me for the position that i applay thanks…!!
sometimes Sales Management takes a lot of effort and skill.*’*
i seriously needed sales training to sharpen my skills in selling online products.”,: