You: Hi, Sir / Ma’am welcome to “your store name”, is there something I can help you with today? This straight forward question is effective and to the point. I believe that asking a question about how you can help begins showing that you are placing their needs before your own, which is extremely important. [...]
Starbucks in talks with retailers to enter Indian Retail
US based coffee chain Starbucks is looking to enter the Indian Retail space. Starbucks is a leading international coffee chain based in the US, with close to 17,000 stores in 49 countries. Starbucks has been looking to enter India since 2007, when they tried partnering Kishor Biyani’s Future Group. Their plans had to be scrapped [...]
Who is The Conscientious Consumer and How to Connect With Them
Consumer behavior is shifting and dictating change in the consumer products market through a new set of preferences. This, combined with the impact of technology on the way people buy, is creating a huge opportunity for companies able to identify and meet the needs of these new “Conscientious Consumers.” This article will outline a few [...]
Lighting Plays an Important Role in a Retail Center
The first thing a customers sees entering a retail setting is its lighting scheme. Think about it. If the lighting makes you uncomfortable, chances are you’re not going to stick around to spend money. For many retailers, the key is creating an atmosphere that welcomes shoppers and accents well-planned displays and floor plans. Greeting customers [...]
Ethnic Wear Rules with Small Brands
BANGALORE:
A ranch of regional ethnic wear brands such as Jaipurâs Kilol,
Hyderabadâs Neeruâs and Lucknow-based Jashn is making a mark on the
countryâs organised retail radar through cautious but persistent moves to
step out of their home markets, either on their own or on the back of modern
retail.
While decades-old
womenâs wear brands Kilol and Jashn have are betting on franchised
exclusive stores to go national, others such as Mumbaiâs Isvarah,
Bangalore-based Soch and Jole Clothing and Neeruâs have tied up with
retail chains.
Isvarah, for
example, has tied up with K raheja Groupâs Shoppersâ Stop and
Landmark Groupâs Lifestyle to retail its lines. âVolumes are raked
in through multi-brand outlets and we are bound to grow with their slated
expansions,â says company director Rakesh Kukreja. âWe have two
standalone stores, but only for branding purposes,â he
adds.
Neeruâs, which was
retailing in Hyderabad for three decades, explored the shop-in-shop model with
Future Groupâs Central format and Lifestyle since 2004, and expanded its
stand-alone presence to eight stores after venturing into Mumbai and Bangalore
recently. âWe are the largest-selling ethnic wear brand across the Central
formats,â says Harish Kumar, co-owner of the Rs 60-crore ethnic chain that
sells saaris, suits, kurtas and
chudidar.
The Rs 40-crore Soch,
which spends Rs 6 lakh a month on advertising, recently tied up with Central. It
has six stores in Bangalore and is poised to enter Chennai and Mangalore.
Jashn, which has 28 exclusive
stores across the country, is now targeting international expansion.
Hyderabad-headquartered retailer Kalanjali and Chennai-based Nalli Silkâs
value-added offerings Lavanya Nalli and Nalli Next have also tapped into
neigbouring markets over the last year. These women-centric brands are cashing
in on the increasing appeal of traditional dresses to increase their brand
salience nationally. And for good
reason.
A recent study on average trading
density (sales per sq ft per month) across organised retail formats ranks
traditional ethnic fashion almost double that of western fashion brands.
According to the study by retail planning consultancy Asipac Projects, new
generation ethnic fashion brands such as Biba, W and Global Desi have an average
trading density of Rs 1, 600 psfm compared to Rs 900 psfpm for national western
fashion brands and Rs 850 psfpm for international labels.
Leading ethnicwear retailer
Fab Indiaâs director Sunil Chainani reasons that, unlike westernwear for
which display is integral to showcase styles and cuts; ethnic wear is largely
stacked on shelves. âThis often tends to move up the rate of sales due to
greater variety,â he says. Traditional ethnicwear chains, operate at price
points between Rs 1, 500 and Rs 4, 000 on an average.
The Indian womenâs wear
market is estimated at Rs 43, 500 crore as of 2008, according to Technopak.
Ethnic wear accounts for 67% of the Indian womanâs wardrobe and is growing
8-9%, annually. âThere is a huge opportunity for national players to
enter in the market. However, the sector poses various problems such as tastes
and preferences which vary across states and fashion trends that change
fast,â says Baqar Naqvi, associate vice-president, retail & consumer
goods, at Technopak.
Michael Jackson doll range to be launched
The dolls will feature Jackson in some of his best-known poses. Photograph: Kevin Mazur/Sony Pictures Releas/PA
A new range of Michael Jackson dolls aimed at fans and collectors is set to hit the UK market in time for Christmas as toy makers become the latest industry to cash in on the King of Pop’s posthumous appeal.
The Character Group, listed on London’s junior market Aim, today announced a collection of official Michael Jackson figurines in some of the singer’s best-known poses.
“As would befit the ‘King of Pop’, they will be made to the highest specification and fully articulated with each figure being numbered and displayed in commemorative packaging,” the company said.
The collection will be made by Playmates Toys and distributed in the UK by Character Group’s subsidiary, Character Options.
Sales of Jackson’s music soared after his sudden death last June and audiences later flocked to a feature film of his final rehearsals as well as to tribute shows. Just four months after his death, his afterlife earnings had already reached $90m (£56m), according to Forbes’ annual list of Top-Earning Dead Celebrities.
Character Group’s chairman Richard King is expecting a wide audience for the new dolls.
“We are confident that the dolls will be highly sought after by fans and collectors alike, and we look forward to launching the full range in time for Christmas sales this year. These sales will be mainly reflected in our 2011 financial year,” he said.
Superior Customer Service is the Key to Gain Retail Customer & Buying Consumer
Historically speaking, retailing is the means of getting the product from the manufacturer to the consumer. The only place for consumers to buy products they needed was in a retail store. The harsh reality is that if you view your store from this historical perspective you are probably doomed to fail. Modern consumers have many [...]
US Retail sales to grow at 2.5 percent, employment to improve
SAN FRANCISCO (Reuters) – U.S. retail sales should rise 2.5 percent this year, signaling that store chains have made it through the worst of the downturn as improvements in the housing and job markets bolster shoppers’ confidence, a trade group forecast on Tuesday.
The 2010 forecast from the National Retail Federation marks an expected improvement from a 2.5 percent drop in 2009 and a 1.3 percent increase in 2008. The data covers retail industry sales, excluding automobiles, gas stations, and restaurants.
Major retail shares tracked by the Standard & Poor’s Retail Index .RLX rose 1.1 percent in early trading. Data released by the Conference Board on Tuesday also showed U.S. consumer confidence rose for the third straight month in January to the highest since September 2008.
But this year’s retail industry sales forecast, while calling for growth, is still a modest one. Excluding the past two years of recession, a 2.5 percent rise in retail industry sales would mark the lowest year-over-year increase since 1995, when the trade group began tracking such figures.
“I wouldn’t describe this as a very strong year,” said NRF Chief Economist Rosalind Wells in an interview. “We’re not going to have a V-shaped recovery in the economy, and we won’t have a V-shaped recovery in consumer spending or retail sales. It’s a slow return to a more normal level.”
U.S. retailers just completed a better-than-expected holiday sales season. Holiday retail sales rose 1.1 percent in 2009, according to the NRF, beating its own forecast for a 1 percent drop in sales for the November-December period.
Retail chains were able to improve upon a dismal 2008, when holiday sales fell 3.4 percent, by cutting inventories and offering more targeted discounts to attract frugal shoppers.
JOBS, HOUSING TO HELP RETAIL SALES
The question looming is whether retailers can keep that momentum going in 2010 as consumers remain under pressure and joblessness stands near a 26-year high of 10 percent.
For 2010, Wells expects consumers to keep a frugal mind-set with a focus on values. That should help sales at discount retailers, warehouse clubs and off-priced retailers like Wal-Mart Stores Inc (WMT.N), Costco Wholesale Corp (COST.O) and TJX Cos Inc (TJX.N).
“In 2010, the retail environment will remain difficult, but the improved economy and easy comparisons will result in positive sales gains,” the NRF stated in its Retail Sales Outlook report.
While the employment picture is “far from pretty,” the NRF said the size of the monthly job losses has diminished and employment may start to grow this year.
“The hope is that as the year goes on, we’ll see improvement in the job market. When that happens, we’ll see a better consumer confidence level, we’ll see higher incomes, and that will all contribute to making consumers feel better and loosening up the pocket book,” Wells said.
The housing market also is showing signs of stabilization, she said.
“We think the housing market has bottomed,” Wells said, adding that a recovery in housing would help boost home values, consumer confidence and demand for home goods, like furniture or bedding, she said.
Wells also said there is already some improvement in sales among more upscale retailers.
“The high-end retailers are seeing better business because their consumer is a little less worried about losing their jobs,” she said.
But retailers facing the biggest challenges for 2010 are those catering to middle-income shoppers.
“The difficulties are still in the middle-income market. That will continue to struggle,” she said.
(Reporting by Nicole Maestri; Editing by Michele Gershberg, Carol Bishopric, Dave Zimmerman)
Big Bazaar aims for 30% growth in RDay sales, expects 4day event to net Rs 210 crore
Big Bazaar, the largest chain of hypermarkets under the Kishore Biyani-led
Future Group umbrella, is eyeing a 25-30 per cent rise in sales during a special
sale offer it plans to hold between January 23-26.
Big Bazaar will
be holding its special Republic Day offer of ‘Sabse Saste 4 Din’ from January 23
to 26, 2010, at its all 120 Big Bazaar pan-India.
“This year, we are
expecting 25-30 per cent growth in sales during this four-day Republic Day event
compared to last year. Even a 25 per cent growth will net us Rs 210 crore,”
Future Group’s Director & CEO, Rakesh Biyani, told PTI here.
In
order to provide the best shopping deals and savings to consumers, Big Bazaar is
all set to make this year’s Republic Day week-end shopping “truly memorable with
best deals and mega offers leading to great savings (for customers),” Biyani
said.





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