Indian retail market to reach $535 bn by 2013: Report

NEW DELHI: India’s retail market is expected to reach $535 billion by 2013, says a report on fashion and lifestyle franchises released here on Thursday.

“With anticipated $30 billion fresh investment over the next five years, modern retail will show impressive compound annual growth rate of 40 percent,” said the Fashion and Lifestyle Franchise Report 2009-10.

“With this growth rate, the market is expected to reach $535 billion by 2013,” added the report compiled by Franchise India Holding Ltd, a franchise solutions provider.

“The growth of organised retail will be driven by the franchise model in future,” said company president Gaurav Marya while releasing the report at the two-day Franchise India summit on retail trade that began here Thursday. “In fact, that is the reason that many big companies going into retail mode are adopting it,” Marya said, adding that he expected business deals worth Rs.150 crore would be struck at the summit.

About 250 firms including 30 foreign brands are participating. India’s franchise segment is growing at 38 percent annually with the market size, currently valued at $7.2 billion, expected to reach $20 billion by 2013, the report said.

There are 1,200 active franchise concepts and over 110,000 franchisees in India, it added, and identified apparel retail, education and food leading the pack.

Reliance Life plans to trim expense ratio

NEW DELHI: Anil Ambani group firm Reliance Life is planning to increase focus on trimming its major expense heads and is all set to break-even by next year, a senior company official said.

Reliance Life sees its expense ratio drop to below 14 per cent by 2012 from the 34 per cent now.

“Expense management and persistence and are going to be a key focus area for us and we plan to reduce our expense ratio to below 14 per cent in the next three years, in line with global best practices,” Reliance Life Insurance President Malay Ghosh said.

Ghosh added that subsequently, the company would bring the expense ratio to below 10 per cent. At present private insurers are operating at a relatively high expense ratio, which affected their bottom lines. Over the last few quarters these insurers are trying hard to bring this ratio down to become profitable or sustain profitability.

Reliance Life expects to break even next year which will place it among the fastest insurance companies to break even in the industry.

Meanwhile, private insurers are also being hit by the commission to premium ratio, which stands around 9 per cent, while public sector players and market leader Life Insurance Corporation’s commission to premium ratio stood around 6 per cent.

“As the private insurers stabilise their operating models and start seeing significant portion of their total premium from renewal premiums, we see this advantage being even out,” industry experts said.

Reliance Life is among the top four private sector life insurance players with a market share of 9.4 per cent. For the quarter ended September 30, the total premium was Rs 1,261 crore against Rs 1,161 crore in the same quarter a year ago.

The company was planning to divest around 26 per cent stake either through an initial public offer or through an investment of strategic investors or a combination of both the options.

“The private players are in the early growth phase of their business life-cycle and incur huge expense in establishing a distribution network. We see that stabilising and providing considerable cost leverage to private players in next quarters,” Ghosh said.

Retail Customer Service – Cisco Solution With Radianta

Connecting your brand to your customers has never been more important – or challenging. Fortunately, it is also much easier to accomplish with an integrated approach to delivering retail initiatives and applications. A Connected Retail strategy allows you to use the strength of the network to connect your brands to today’s consumers. It can help you:

  • Reach today’s mobile, connected consumer
  • Maintain consistency across channels and customer touch-points
  • Collaborate more effectively with employees and field managers
  • Maintain security vigilance
  • Reduce operating costs through a lean retail architecture approach

Retailers face one of the most challenging business environments in recent memory. A global economic downturn affects every aspect of a retail business – including its customers. One of the most difficult challenges is improving sales in an uncertain economic climate while managing consumers’ growing expectations. While operational costs climb, consumers are becoming more technologically savvy, and demand immediate access to information and a personalized experience.

retail-customer-service

Less Frequent, More Focused Shopping

Today, consumers shop on their own terms. Often, their priorities include shopping in a convenient channel and finding the right price, and they are less loyal to specific stores or brands. Shoppers also expect responsive service, knowledgeable assistance, customization options, and a high level of convenience, whether they shop in a store, online, or on the telephone. And they are more discerning about where, and with whom, they spend money.

The Connected Consumer

It is easier than ever for customers to make educated decisions because they are connected to unprecedented amounts of information. In addition to researching purchases thoroughly, shoppers increasingly research the company behind the products they buy. They solicit others’ opinions and they share their own experiences with products and brands online.

Watch this demo to see how this solution helps retail workers provide more responsive service to customers, improves store floor coverage, provides performance metrics for enhanced decision making.

Increased Competition

When consumers shop less frequently and spend less, competition for their wallets becomes   more intense. Transforming loyal customers into active advocates for your brand becomes critical as more sales must come from fewer customers – or you must win customers from competitors. Many retailers are implementing strategies to create a consistent brand experience across all channels – in stores, online, across call centers, and other customer touch-points.

A Need to Increase Productivity

Many retailers are also seeking ways to improve the productivity of their retail managers and store associates. By simplifying on-boarding, administrative, and task management processes, retailers can free their teams to spend more time with customers, learn more about products, or improve their sales capabilities. And all of these improvements have a secondary benefit of improving customer service.

Security Represents a Continuous Concern

Compliance with the Payment Card Industry (PCI) standard for securing customer and credit cardholder data can be difficult to continuously maintain as data security threats evolve and become more sophisticated. Maintaining security requires best-practices security measures and a focus on creating security-conscious employees.

IT Infrastructures Have Become Complex

Initiatives designed to improve the customer experience, enhance productivity, or increase   security almost always require IT resources. However, many retail organizations have separate voice, data, and wireless networks that have developed over time to meet a wide range of specific needs – as well as many “point” solutions. These multiple networks and systems are managed in isolation, and make it difficult to cost-effectively implement new strategies and applications.

Connect Your Infrastructure, Your Customers, and Your Brand

Effectively meeting these challenges within static or shrinking budgets is easier with an integrated approach. Connected Retail solutions allow you to use the strength of your network for connecting with today’s consumer, collaborating more effectively with employees, maintaining security, and reducing operating costs.

By using the network as your platform, you can easily integrate access to information for every user, including employees, customers, and suppliers. Security, management, rich connectivity, video, media, mobility, voice, and identity services are enabled in the network itself. As a result, you can provide your users with access to the information and people that they need, at any time and with any device. With network-based services available to all devices, you can also execute new retail strategies and implement new applications far more rapidly, easily, and cost-effectively than ever before.

Transform the Customer Experience

In a connected retail world, you can change a satisfied shopper into a loyal advocate, and in turn, help increase sales, reduce costs, and create competitive differentiation. Connected Retail solutions enable you to:

  • Enhance customer service
  • Provide immediate access to information or remote assistance
  • Provide personal assistance
  • Deliver personalized service
  • Reinforce advertising or promotions

Optimize Employee Productivity

Empowered employees can become highly productive, trusted advisors with access to productivity tools and information. Cisco Connected Retail solutions can help you:

  • Improve employees’ product knowledge, sales skills, and responsiveness to customers
  • Manage labor and tasks – Retail managers can continuously monitor store operations with visibility into daily task management and productivity measurement, and employees can clock in and receive task assignments on the store floor, at the point of work.
  • Train and motivate employees

Infy joins Metro Group Future store as partner

BANGALORE: Metro Group, one of the largest international retailing companies, has selected Infosys Technologies as a partner in its Future Store Initiative (FSI) for advancement in technologies and new shopping concepts.

Infosys was chosen as a METRO Group FSI partner on the basis of its shoppingTrip360 solution, an innovative managed service, that offers retailers and consumer packaged goods (CPG) companies with visibility on shopper and shelf activity with unprecedented granularity, a Infosys release said.

Infosys has implemented its shoppingTrip360 on Smart Shelf Pad in the “real,- Future Store” located in Germany.

Smart Shelf Pads are add-ons for existing store shelves that allow a retailer to monitor inventory levels of merchandise and provide actionable insights like out-of-stock alerts.

Wal-Mart has not applied for retail stores: Govt

NEW DELHI: Wal-Mart Stores, the world’s largest retailer, has not sought to invest in retail stores in India, the junior trade minister told parliament on Wednesday. The US firm has also not sought any changes to India’s ban on foreign holdings in multi-brand retail, Jyotiraditya Scindia said in a written reply.

India does not permit foreign direct investment in multiple-brand retailers, and caps foreign holdings in single-branded retailers at 51 percent. Wal-Mart currently runs cash-and-carry operations in India in partnership with Bharti Enterprises. Trade Minister Anand Sharma told parliament the government had no plans to review foreign ownership rules for the retail sector.

The entry of multinational retailers like Wal-Mart into India has been mired in controversy, with moves to open up the sector opposed by leftist parties and small traders fearful of job losses. India’s fragmented and tightly controlled $400-billion retail industry is forecast to nearly double in size by 2015, but less than 5 percent of the market is in the hands of modern retailers.

UK is a hotbed of IT retail sales jobs

Jobs in IT retail sales can offer great pay and rapid career progression. What’s more, there’s plenty of choice…

1. The industry –

The UK is the most successful location in Europe for attracting IT companies. Over a million people are employed in computer-related fields and IT sales jobs in the UK, with more than half in the software and computer services industry.

It’s home to leading global players – Google, eBay and Microsoft to name a few – and to over 100,000 specialist software houses. In fact, there are more software start-ups in the UK than anywhere else in Europe. And with the Government investing heavily in pursuit of a new agenda for ‘Digital Britain’, public sector engagement will only serve to boost jobs in IT retail sales.

However IT retail sales jobs have not escaped the impact of the recession; several major industry players have been affected by a slump in client sales. But with technology so integral to so many businesses (if not all) its place in the future of commerce is particularly secure.

microsoft-store

2. What does an IT retail sales job involve? -

The IT workforce is almost 1.2 million strong in the UK, and growing. Technology is all around us and is used in just about every walk of life, and in almost every organization, from a small design agency to a global charity, from a hospital to a corporate bank.

Jobs in IT retail sales typically fall into the three main areas of hardware and software products and services.

  • Pre-sales – This involves supporting pre-sales activities by giving detailed information on technical specifications and the ways in which they could meet a customer’s needs, often demonstrating those features before a sale.
  • Sales – The actual sale involves negotiating a commercial agreement to the benefit of both customer and supplier.
  • Post-sales – Post-sale may include introducing add-on products like training and software, or ongoing services such as hosting and maintenance.

3. What IT retail sales jobs are out there?

Jobs in IT retail sales account for the majority of roles within the IT sector.

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A large proportion of jobs in IT retail sales are likely to be with computer manufacturers, ecommerce and software houses. IT retail sales jobs specialists in these roles explain the detailed features of products in non-technical terms to both users and those with purchasing power. It’s likely to also include both pre-sales support and after-sales contract assistance to help with faults or to maximize facilities.

If you work for a major computer retailer, IT retail sales jobs involve offering advice to individual and corporate customers, helping them to choose the products and services that meet their particular needs plus providing a help desk or after-sales service.

Smaller, specialist computer retailers use IT retail sales recruitment to find retail sales professionals who can provide an individual and more informal service to customers (mainly small businesses and social/educational users).

4. What are the chances of career progression?

The wide range of technical and personal skills demanded by IT retail sales jobs are highly transferable and will allow progression into other areas of sales, consultancy, or management positions within IT. Marketing, training and product support roles are also future options.

Typical advancement in IT retail sales jobs involves handling more technically complex queries or becoming involved in the selling or marketing of larger IT products, systems and services. A detailed product and service knowledge, a proven track record of exceeding sales targets and strong business acumen can help career progression.

Career progression is often reflected in the level you are selling to, i.e. progressing from selling to an individual in a business up to sales at board level.

More retail brokers mull “breaking away”: study

CHARLOTTE, North Carolina (Reuters) – As the economy shows signs of stabilizing, major retail brokers are increasingly comfortable with leaving the largest brokerage houses and setting out on their own, according to a company that provides services to the brokers.

Retail brokers have been leaving the biggest companies all year, but now some of the most successful brokers are jumping ship, said Barnaby Grist, who recruits independent advisers to use Charles Schwab Corp’s (SCHW.O) support systems.

“The big difference now is the size of the teams,” Grist said. “We’re now seeing $200, $300, and $400 million teams leaving the biggest firms to open their own as independents.”

Industry insiders term such advisers “breakaway brokers.”

Schwab, one of the largest U.S. providers of support for independent investors and advisers, said on Friday that nearly half of its latest survey’s respondents were interested in potentially leaving their firms to become independent advisers.

The study concluded that 60 percent of brokers at the major firms find some level of independent advisory work at least “somewhat appealing.” Roughly 80 percent of those surveyed said their clients would follow them to a new firm, and more than half, 54 percent, said their current firm’s brand does not help retain clients.

The study surveyed 200 financial advisers at 15 firms, and was conducted by Koski Research, a San Francisco-based marketing research firm. The respondents’ average assets under management were $84 million.

(Reporting by Joe Rauch; Editing by Steve Orlofsky)

SC to give directions in Subhiksha case tomorrow

NEW DELHI: The Supreme Court hinted that it will ask the Madras High Court to hear together the winding up and the merger proceedings of cash-strapped retail chain Subhiksha Trading Services Ltd with Blue Green Construction and Investments Ltd.

However, it posted the matter for directions tomorrow. The retailer was forced to shut its network of supermarkets across India due to acute financial crunch.

A Bench, headed by Justice S H Kapadia, while indicating its intention to ask the High Court to take up amalgamation proceedings before the winding up issue, directed the parties to give details of all proceedings including amalgamation scheme so that it can issue directions in the matter.

Earlier on November 15, it had stayed the winding up proceedings initiated against Subhiksha till today.

It had also stayed the proceedings in connection with the amalgamation of the retailer with its subsidiary Blue Green Construction and Investments Ltd (BGCIL).

Challenging the High Court verdict that dismissed Subhiksha’s scheme of arrangement proposal, Cash and Carry Wholesale Traders Pvt Ltd (C&C), a subsidiary of the firm, in its plea said that no useful purpose would be served by the winding up of the company without exploring the possibility of settlement scheme with the creditors.

The C&C, which is a listed company, said that the High Court’s approach in dismissing its plea was “erroneous” as it was BGCIL and the sponsor which would infuse the required Rs 250 crore in the ailing company and the same could be done only after the merger scheme was approved.

“Black Friday” deals may not signal retail comeback

By Jessica Wohl

CHICAGO (Reuters) – When the U.S. holiday shopping season kicks off on the day after Thanksgiving, retailers can expect to see millions of less frightened, but even more bargain-hungry customers cross their thresholds.

Industry experts expect a strong turnout on Black Friday, which falls on November 27 this year, as deep discounts lure shoppers after more than a year of subdued spending. But they caution it will not mean a bumper holiday season in the weeks leading up to Christmas since consumers still remain cautious.

“Given what we know about consumer shopping patterns, even this month, I would suspect it will turn out to be a very strong performance,” said Michael Niemira, chief economist of the International Council of Shopping Centers.

Special promotion days have been big drivers of sales, he said, pointing to the lift retailers saw on the November 11 Veteran’s Day holiday.

Retailers and websites dedicated to Black Friday deals have leaked sales plans earlier than usual, in the hopes of sparking demand for flat-panel televisions, toys and other goods after 2008′s worst holiday season in decades.

While the economy remains weak and unemployment has risen, U.S. shoppers have had more than a year to adjust their spending and digest the bad news. In 2008, holiday shopping started just weeks after the global financial crisis erupted.

“Certainly last year was a year of tremendous uncertainty going into Black Friday because we were right in the middle of the storm,” said Chris Donnelly, a partner in Accenture’s retail practice. “There is much less panic, I would say, or much less uncertainty, as we go into the season.”

Even so, more than 172 million shoppers visited stores and websites from Thanksgiving Day through Sunday last year, up from 147 million in 2007, according to the National Retail Federation. The average amount of money spent by shoppers over that weekend rose 7.2 percent to $372.57 per person.

Those numbers, however, did not prevent a sales slide of 3.4 percent for the entire shopping season last year, marking the first decline since the NRF began tracking such data.

While the NRF has not issued a Black Friday forecast, it expects 2009 holiday season sales to decline 1 percent. The ICSC forecast a 1 percent to 2 percent rise.

“Retail sales have been, while not stellar, somewhat stabilizing over the past few months and there is every reason to believe that as we go into the holiday season that we are going to see some stability as well,” Donnelly said.

BARGAIN FRIDAY

The term “Black Friday” is said to have originated in Philadelphia during the 1960s to describe the difficulty of police and drivers to deal with exceptionally heavy traffic on that day as shoppers flooded the city’s commercial center.

The phrase was later co-opted by retailers to refer to the holiday shopping period as a time of year when their business moves into the black, or turns a profit.

Niemira, for one, refers to Black Friday as “Bargain Friday” since it is known for deals.  Continued…

“Black Friday” deals may not signal retail comeback

By Jessica Wohl

CHICAGO (Reuters) – When the U.S. holiday shopping season kicks off on the day after Thanksgiving, retailers can expect to see millions of less frightened, but even more bargain-hungry customers cross their thresholds.

Industry experts expect a strong turnout on Black Friday, which falls on November 27 this year, as deep discounts lure shoppers after more than a year of subdued spending. But they caution it will not mean a bumper holiday season in the weeks leading up to Christmas since consumers still remain cautious.

“Given what we know about consumer shopping patterns, even this month, I would suspect it will turn out to be a very strong performance,” said Michael Niemira, chief economist of the International Council of Shopping Centers.

Special promotion days have been big drivers of sales, he said, pointing to the lift retailers saw on the November 11 Veteran’s Day holiday.

Retailers and websites dedicated to Black Friday deals have leaked sales plans earlier than usual, in the hopes of sparking demand for flat-panel televisions, toys and other goods after 2008′s worst holiday season in decades.

While the economy remains weak and unemployment has risen, U.S. shoppers have had more than a year to adjust their spending and digest the bad news. In 2008, holiday shopping started just weeks after the global financial crisis erupted.

“Certainly last year was a year of tremendous uncertainty going into Black Friday because we were right in the middle of the storm,” said Chris Donnelly, a partner in Accenture’s retail practice. “There is much less panic, I would say, or much less uncertainty, as we go into the season.”

Even so, more than 172 million shoppers visited stores and websites from Thanksgiving Day through Sunday last year, up from 147 million in 2007, according to the National Retail Federation. The average amount of money spent by shoppers over that weekend rose 7.2 percent to $372.57 per person.

Those numbers, however, did not prevent a sales slide of 3.4 percent for the entire shopping season last year, marking the first decline since the NRF began tracking such data.

While the NRF has not issued a Black Friday forecast, it expects 2009 holiday season sales to decline 1 percent. The ICSC forecast a 1 percent to 2 percent rise.

“Retail sales have been, while not stellar, somewhat stabilizing over the past few months and there is every reason to believe that as we go into the holiday season that we are going to see some stability as well,” Donnelly said.

BARGAIN FRIDAY

The term “Black Friday” is said to have originated in Philadelphia during the 1960s to describe the difficulty of police and drivers to deal with exceptionally heavy traffic on that day as shoppers flooded the city’s commercial center.

The phrase was later co-opted by retailers to refer to the holiday shopping period as a time of year when their business moves into the black, or turns a profit.

Niemira, for one, refers to Black Friday as “Bargain Friday” since it is known for deals.  Continued…